Thank you for shopping at Gamecam (gamecam.in). We want to ensure a transparent and satisfactory experience for all our customers. Please read our policy carefully regarding returns, refunds, and replacements based on product categories.
1. Category-Wise Return & Testing Window
To provide fair service, we have specific return and testing periods depending on the product type:
Video Cameras & Related Equipment: We offer a strict 24-hour testing and replacement warranty from the exact time of delivery. Any issues must be reported within this 24-hour window.
Pre-Owned Mobile Phones & Global Variants: We offer a 7-day return and replacement window from the date of delivery.
Other Electronics, Consoles & Games: A standard 7-day return/replacement window applies from the date of delivery.
If the respective period (24 hours for cameras or 7 days for mobiles/other items) has passed since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return or replacement, your item must meet the following criteria:
The item must be unused, unwashed, and in the same condition that you received it.
It must be in the original packaging, including all tags, manuals, warranty cards, and accessories that came with the product.
The product must not have any physical damage, scratches, or signs of misuse.
3. Return Process
To initiate a return or report a defective product, please follow these steps:
Contact our customer support team via email at support@gamecam.in or call us at +91 9322327828 within the allowed timeframe (24 hours for cameras / 7 days for mobiles).
Provide your Order ID and clear photos or a short video showing the issue (especially for defective or damaged items).
Once your return request is approved, we will arrange a reverse pickup (if available in your pincode) or guide you on how to ship the product back to our warehouse.
4. Refunds
Once your return is received and inspected by our quality team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed automatically to your original method of payment (Credit Card, Debit Card, UPI, Net Banking) within 5 to 7 business days.
Cash on Delivery (COD) Orders: For COD orders, refunds will be issued via Bank Transfer or UPI. You will be required to provide your bank details securely to our support team.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@gamecam.in.
6. Shipping Costs for Returns
If the return is due to a mistake on our part (damaged, defective, or wrong item delivered), Gamecam will bear all return shipping costs. For standard returns/exchanges based on personal preference, shipping charges may apply.
7. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Email: support@gamecam.in
Phone: +91 9322327828
Business Address: Bala Compound, 4th Nizam Pura, Pincode: 421302, India
